Last Friday I had the pleasure of touring the newly opened Hyatt Place in Historic Bethlehem. As a former hotelier, I of course had to see every nook and cranny. Wow, what a cool concept!

As I walked in the door Ben Romanoff, the manager, introduced himself. I mentioned this was my first time in the new property and he immediately offered a tour, beaming from ear to ear like a proud new parent.

So what's different about this property?

  1. The front desk staff are "Gallery Hosts." In addition to checking guests in, they also prepare and serve light fare, can whip up a cappuccino, or serve a glass of wine.
  2. There is a kiosk in the lobby for those travel-weary guests who just want to check themselves in and get to their room, without the personal attention. I'll bet they wish they could do that at airports!
  3. The lobby area, featuring a posh Italian tile floor, has several different seating areas which allow space for more private conversations among friends or colleagues.
  4. You won't find anyone wearing name tags. Instead, each "Host" introduces themselves by name.
  5. The guest rooms, which are more like suites, seem to have technology that hasn't been invented yet!
  6. Each room features a "Cozy Corner" sectional sofa, so sitting in bed or on a chair aren't your only options for watching TV in your room.

So Lehigh Valley finally has a hotel boasting the Hyatt flag. Next time you're in Bethlehem, stop in and check it out for yourself.