Last Friday I had the pleasure of touring the newly opened Hyatt Place in Historic Bethlehem. As a former hotelier, I of course had to see every nook and cranny. Wow, what a cool concept!
As I walked in the door Ben Romanoff, the manager, introduced himself. I mentioned this was my first time in the new property and he immediately offered a tour, beaming from ear to ear like a proud new parent.
So what's different about this property?
- The front desk staff are "Gallery Hosts." In addition to checking guests in, they also prepare and serve light fare, can whip up a cappuccino, or serve a glass of wine.
- There is a kiosk in the lobby for those travel-weary guests who just want to check themselves in and get to their room, without the personal attention. I'll bet they wish they could do that at airports!
- The lobby area, featuring a posh Italian tile floor, has several different seating areas which allow space for more private conversations among friends or colleagues.
- You won't find anyone wearing name tags. Instead, each "Host" introduces themselves by name.
- The guest rooms, which are more like suites, seem to have technology that hasn't been invented yet!
- Each room features a "Cozy Corner" sectional sofa, so sitting in bed or on a chair aren't your only options for watching TV in your room.
So Lehigh Valley finally has a hotel boasting the Hyatt flag. Next time you're in Bethlehem, stop in and check it out for yourself.