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Always looking for travel and tourism talent.

 

CRM Administrator, full-time

Want to help tell the story of Lehigh Valley to the world? At Discover Lehigh Valley (DLV), that's both our mission and our privilege. As the official destination marketing organization for the two counties of Lehigh and Northampton, we work to encourage visitation to Lehigh Valley through our website, DiscoverLehighValley.com, along with our social channels, campaigns like Lift Your Spirits, and various tourism initiatives. 

Our team reflects the passionate, diverse, and dynamic region we represent -- a group of enthusiasts who share a love of all things Lehigh Valley.

Discover Lehigh Valley (DLV) is looking for a full-time CRM Administrator with a deep commitment to all aspects of working with our investors to ensure maximization of their content for our database, website, and beyond. 

Responsibilities

  • Work closely with the Partner Relations Manager & Executive Vice President to run the day-to-day management of all CRM and Extranet processes.
  • Collaborate with cross-functional teams (Marketing, Content, Digital, Sales, Sports, Partnership, and Special Events) to implement best practices and improve efficiencies.
  • Develop and gather content for marketing purposes. 
  • Manage deadlines of multiple projects simultaneously.
  • Maintain advertiser records and provide follow up, agreement forms and insertion orders, and coordinate with accounting to complete invoicing and payment. 
  • Assist with administrative duties as needed. 

 

Minimum Qualification Requirements

  • Equivalent to a Bachelor’s Degree from an accredited college or university in Computer Science, Marketing, Communications, Business or related area.
  • Prefer two years of work experience in database management.
  • An equivalent combination of education, training, and/or experience. 

 

Knowledge, Skills, Abilities, and Miscellaneous

  • Intimate knowledge of Lehigh Valley preferred, along with a passion for travel and discovery of the region.
  • Ability to identify and solve problems both independently and collaboratively.
  • Strong work ethic and the ability to self-manage while adhering to company policy.
  • Knowledge of CRM software and its application related to sales, marketing, and business processes.
  • Knowledge of research and analysis methods, techniques, and procedures.
  • Ability to communicate effectively, both verbally and in writing, with peers and others.
  • Ability to train others in a one-on-one or group scenario.
  • Proficient in Microsoft, Google, Adobe, mail merge, and CRM software. 
  • Salary dependent on experience.

 

Discover Lehigh Valley is an Equal Opportunity Employer.

Send resume and salary requirements to Kim@DiscoverLehighValley.com.

   

   

  

Internship opportunities

Intern at Discover Lehigh Valley and discover what you can accomplish.

General requirements:

  • Knowledge of Lehigh Valley region
  • Major in Communications, Marketing or related field
  • Ability to work individually and as part of a team
  • Creative and self-motivated
  • Excellent written communication skills
  • General knowledge of marketing strategies
  • Junior or senior status is preferred

 

Internships available:

Social Media – Help grow our social media presence. Applicants should be familiar with Facebook, Twitter, Instagram, Pinterest, and similar social media outlets. Basic understanding metric tracking is a plus.

Photography/Videography – Snap pictures and take video to expand our digital library. A detailed list of shoots and camera will be provided. High-resolution images are required. Applicants must have enrolled in a photography and/or videography class.

Writing/Public Relations – Create content for our blog, write press releases, coordinate FAM tours and use Twitter for PR purposes.

The deadline for all applications is ongoing. All internship positions are unpaid.

No agencies or phone calls will be accepted. Only applicants selected for further consideration will be contacted.

Discover Lehigh Valley is an Equal Opportunity Employer.

Send resume and portfolio links to Kim@DiscoverLehighValley.com.